We accept returns or issue refunds only in the following cases:
-The item arrived damaged or defective.
-The wrong product was sent.
-The item did not arrive within the guaranteed delivery time.
How to Request a Return or Refund
To initiate a request, please contact us at admin@lumorette.com within 7 days of receiving your order. Be sure to include:
-Your order number
-A description of the issue
-Clear photos or a short video showing the problem
We will work with our supplier to resolve the issue quickly. In most approved cases, we offer a replacement or a full refund — and a return may not be necessary.
